Understand: to perceive what is meant; to accept tolerantly or sympathetically This is the sage advice about having two ears and only one mouth, listen to what is going on. Even if you already have a very strong market leading brand; before you wade in, listen and observe (lurk in the parlance). The social norm’s… Continue reading Social Media – build Understanding
Tag: analysis
Open Coffee 9 Sept
Another great Open Coffee despite the weather’s attempts to keep folk away. After gathering downstairs with our chosen caffeine drinks, a number of discussions quickly established. Nigel Legg came along and we discussed the analysis of those pesky free text boxes on customer surveys. The rest of the form is automated but the free text… Continue reading Open Coffee 9 Sept